Patient Online Services & The NHS App

The Surgery would like to invite you to use the NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

Download on App Store
Download on Google Play Store


What does the NHS App do?

Use the NHS App to:

  • check your symptoms
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • view your GP medical record securely
  • register to be an organ donor
  • choose how the NHS uses your data

Connecting GP surgeries to the NHS App

Patients at 95% of GP surgeries in England can now use all the features of the NHS App.

You can check if your GP surgery is connected when you open the app for the first time. If it's not, you can register your email address, and we'll notify you when they go live.

If your GP surgery is not connected, you can still download the app and use it to check your symptoms and find out what to do when you need help urgently.

Keeping your data secure

When your surgery is connected, and you register in the app, we'll carry out checks to confirm your identity. The app will then securely connect to information from your GP surgery. To keep your access secure, we'll send a security code to your phone each time you use the app.

Patient Online Services at Arlington Road

The NHS wants to give people better ways to see their personal health information online and we know that people want to be able to access their health records.

You can have this level of access via the NHS App or via Patient Access, which is the app provided by our clinical system supplier.

As a Practice we went live with Prospective Record Access on 11th October 2023, this means that patients with an online services account can see notes from their appointments, as well as test results and any letters that are saved on their records.

Patients who were already registered with Arlington Road Medical Practice and already had an online services account on 11th October 2023 will be able to see their prospective record from that date onwards.  Patients who have registered with the practice since 11.10.23 or have applied for an online services account since 11.10.23 will see their records from date of activation of their online services account onwards. Please note Prospective Record Access does not give access to past medical records.

If you have an online services account but cannot see your medical records, please speak to reception.


How to register for Patient Online Services

You can register for online services via the NHS App (downloaded from the App Store or Google Play) or via the web at NHS App Online.

Registering via the app or web link enables you to apply and have your ID verified without having to visit the Practice. 

Please read the following information before applying via the app/web link.

Getting started with the NHS App   How to Register for Patient Online Services via the NHS App


If you are unable to complete this process online, them please download our Patient Online Services Registration Form and bring this to the surgery with two forms of ID, for our reception staff to verify, we can then set up your account manually.

Please read the following information before applying via our Patient Online Services Form.

How to register for Patient Online Services by verifying your ID at the Practice



Q. I already have an online services account but cannot see my medical records. Why is this?

A. It may be that your GP wishes to review your records before granting access, please contact reception, who will be able to check if your settings need adjusting or if your GP needs to authorise your access.


Q. I already have an online services account but only want it for ordering my prescriptions and booking appointments. I do not want to see my health record online, how can I limit my access?

A. You can limit your access by completing the Prospective Record Access Opt Out Form.


Q. I am new to the Practice and have now lost access to all the information on my NHS App or Patient Access that I had at my previous surgery. Why is this?

A. When you register with a new Practice the app wipes itself clean and Prospective Record Access begins again with the new Practice. If you require access to your historical records you will need to make an application for Retrospective Access.